Not Sending Emails/Not Activated/Not Syncing with MailChimp

Module which allows to accumulate email addresses of those users who sign up for newsletters and to reward them with coupon codes.

Not Sending Emails/Not Activated/Not Syncing with MailChimp

Postby bhill » Mon Jun 01, 2015 4:05 pm

After the user enters the info needed for the pop-up, the emails do not always send the email (only half of the time). I do not have any idea why this is. Second problem is that once they enter their info, it is getting stored into magento fine but it is not being sent to MailChimp (yes, mailchimp synchronization is enabled). I notice that these emails/subscribers have the status of "Not Activated", I am not sure if that is the reason for failure or not. Any help is appreciated.

Thanks,
Bryan
bhill
 
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Re: Not Sending Emails/Not Activated/Not Syncing with MailCh

Postby Vadim » Tue Jun 02, 2015 4:37 am

Hello Bryan,
We are sorry to hear that you have issues while using our Newsletter Popup extension. Therefore we went ahead and carried out an investigation, here are the results:
From first sight it seems that you use confirmation subscription function in Magento (System > Configuration > Newsletter > Need to confirm (YES) ) for guests, or for those who enters the email that is different from email associated with customer profile in Magento backend. To be exact, here's what is being checked at this point:
a) For registered customers - the system checks if ID of that customer matches the ID of the current customer (session ID). Also, if the customer is logged in at that time, and will be filling his email address in newsletter popup and inputs a different email address - the system will save that email with status "Not Activated".
b) For guest customers - the system will not allow to input an email of already existing customer. If this happens - "Not Activated" status will be assigned to that email address.

The solution we recommend you to try is to disable the "Need to confirm" option in Magento backend (System > Configuration > Newsletter > Need to confirm (NO) ). Then save this configuration and test. Optionally, you can submit us a ticket at our Help Desk:
https://store.plumrocket.com/contacts/
We will do our best to assist you with your issue.

Bryan, please don't hesitate to use our Help Desk in case there are any questions.

Best Regards,
Vadim
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Vadim
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Re: Not Sending Emails/Not Activated/Not Syncing with MailCh

Postby bhill » Wed Jun 03, 2015 2:56 pm

That worked! Thank you so much.
bhill
 
Posts: 2
Joined: Mon Jun 01, 2015 3:15 pm


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